To file a complaint

It is of course very annoying when something goes wrong with your order or a problem occurs. We will of course resolve your complaint for you.

We come into contact with many customers every day. In addition, we do our utmost to serve you in a professional, friendly and honest manner. We see suggestions and complaints as valuable information to improve our services. We appreciate if you want to bring this to our attention.

You can report your complaint to us in three different ways:

Written

Submit your complaint in writing to:

Horeca.com
Attn. Customer Service
Atoomweg 66
3542 AB Utrecht
The Netherlands

State your personal and address details and possibly your telephone number.

By email

You can of course also send us an email. This can be done at info@horeca.com.

Contact Form

You can easily fill in the contact form on our contact page.

Response time

On business days you can expect an appropriate response from us within 48 hours and a substantive response to your complaint.

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