Customer service

Ordering

• Placing an order
• Change or cancel order
• Stock status products
• Compare products
• Order confirmation missing
• Shipping costs

• Find product
• Small order surcharge
• Have your order delivered elsewhere

Payment

• Payment methods
• Payment failed
• Where can I find my invoices
• No payment confirmation received
• Leasing and paying in installments
• Credit card has been declined

• Pay afterwards / on account
• Invoice without VAT

Delivery and pickup

• When will my order be delivered
• How is my order offered?
• Missed delivery of order
• What are the delivery times
• Delivery date has changed
• Incomplete delivery

• Damaged item delivered
• Do you also deliver abroad?

Returns

• Returns for consumers
• Returns for business customers
• Refunds

Warranty

• Warranty period
• My item is damaged or broken
• Order parts

Other

• Forgot your password
• To file a complaint
• Ask about a product
• Contact details
• Coronavirus: frequently asked questions